Common questions.
Answers about the review, existing systems, payment choices, and who does what.
Starting a review
What does the preliminary review cost?
Nothing. Send a recent bill and a note about your home, and you get a free preliminary design before you sign anything. No obligation.
Do I need a bill to start?
No. Start with your contact details and a short description of your home. Your bill can come later and sharpens the review.
How long will the project take?
Design takes under a week, and installation takes one to two days. Utility approval takes two to six weeks, and your project team handles the follow-up.
Do you work outside California?
Yes. Most of our work is in California, and we also sell systems in Arizona, Texas, and Illinois. Send us your address and we’ll tell you what’s available.
Existing solar and batteries
Can you review a system another company installed?
Yes, it’s most of what we do, including systems from installers that have closed. We identify the equipment, ownership, condition, and utility agreement, then design around what’s on your roof.
Will I keep my NEM eligibility?
In most cases, yes, when the expansion is designed for it. We design additions that keep a NEM 1.0 or 2.0 agreement in place and confirm your utility’s rules before any work is agreed. Final approval rests with your utility.
Can I add storage without more panels?
Yes. Battery-only additions are routine. We size the battery to your equipment, rate plan, usage, and backup needs.
Will a battery run everything during an outage?
It will if it’s designed for it. Your proposal shows essential-load and whole-home backup separately, so you know what stays on and for how long.
Payments and responsibilities
Who installs the system?
An independent, licensed installation partner performs the installation and contracts with you for the work. Kilo handles consultation, sales, coordination, and support.
Can I finance a prepaid PPA?
Yes. The prepaid amount can be financed through the credit-union partners we work with, across several term lengths. Compare the power agreement and the loan separately, including total repayments.
Who handles a warranty issue?
It depends on the coverage. Equipment, workmanship, and provider service agreements can each have a different responsible party. Your handoff lists the documents and contacts for each.